We would like to inform you that starting December 2024, tickets purchased through NDC/avianca direct technology for the United States and Puerto Rico markets can be canceled within 24 hours of issuance, according to Eastern Standard Time (EST). This 24-hour cancellation window begins at the time and date the ticket is issued, regardless of whether the issuance occurs on a Friday, weekend, or holiday, and regardless of the agency's location in the U.S. or Puerto Rico.
If the 24 hours are exceeded, any changes or refunds will be subject to the conditions of the purchased fare.
Important: Please note that for transactions processed through the Airline Reporting Corporation (ARC), there may be a waiting period of approximately 3 days for the sale to be processed and visible.
To learn more about the phases and functionalities developed by aggregators, click here.