The Request Your Refund flow will be enabled exclusively for ARC travel agencies and Non-IATA travel agencies linked through the ARD web portal.
The heck Refund Status module in Aviancatrade will be enabled for all agencies, allowing them to select the inquiry option that best suits their needs.
All travel agencies must have a username and password to access the private section of Aviancatrade.
The agency will be responsible for the refund request process; therefore, during the process, it will accept the terms and conditions.
Refund requests will be processed in full for the entire PNR. If a refund is required for only one or more passengers, the reservation must be split before submitting the request.
Log in to the Aviancatrade private section with your username and password and select "Create your request"
Select the “Request Your Refund” option from the “Refunds” menu in the agency support module.
When you click the “Request Your Refund” option, a pop-up window will open with information relevant to the process. Review the information and, if appropriate, continue creating the request.
The refund request can be made by booking code, ticket number, or EMD number along with the passenger’s last name as it appears on the booking.
When you click the “Continue” button, the system will show you all passengers’ details and documents related to the information you entered for the search.
It is important to remember that if the refund request is only one or more passengers in the PNR, you must first split the booking. Once you have completed this process, you can come back and request a refund for the PNR you want the refund for.
Please refer to the following link to continue with the process flow, where you will find more detailed information according to the agency and the form of payment.