ARC travel agencies and Non-IATA travel agencies linked through the ARD web portal

• Instructions for the new refund process (ARC travel agencies and Non-IATA travel agencies linked through the ARD web portal)

• Questions and answers (Q&A) about the new refund process (ARC travel agencies and Non-IATA travel agencies linked through the ARD web portal)

• Incidents or user management at Aviancatrade

• Important information and general guidelines